Ask who will directly supervise your child and what training those adults receive. Ratios matter, but experience and escalation procedures matter too.
Understand the real daily schedule. How much time is structured? Is there outdoor time? What happens during transitions, lunch, or extreme weather?
Ask how the program supports a child who is shy, new, frustrated, or ready for more challenge. The answer reveals a great deal about the culture.
Confirm drop-off, pickup, medication, allergy, cancellation, credit, and refund rules before paying. Clear policies protect both families and providers.